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| How do I make an online order at Sweet Lilly Maternity? |
Date Added:
2/2/2009
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It's easy! just visit our website at www.sweetlillymaternity.com.au and on the homepage (opening page) click the button that says 'My Account'. If this is your first time shopping with us, simply click 'Register Now' on the New Customer box. You will be invited to fill out your contact details before you go shopping so we'll know where to send your stuff.
Alternatively, you can start shopping straight away and fill out your contact details at checkout.
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| What if an item is saying 'out of stock'? |
Date Added:
2/2/2009
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Our website is always up to date to show you stock availability. Some items are regular pieces on our site and we can usually get more stock, however, some pieces (particularly dresses and skirts) have been imported from overseas and the manufacturer may not be making any more due to seasonality. If you are unsure, best to email us to check at: admin@sweetlillymaternity.com.au
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| How do I know what size to purchase? |
Date Added:
2/2/2009
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With over 50 different labels to our collection, its really difficult for us to give you guidelines for each label, however, as a general rule of thumb, maternity is sized as following:
Size 8/XS
Size 10/Small
Size 12/Medium
Size 14/Large
Size 16/XL
Size 18/XXL
Please note that fabrics will have a big impact on fit. For example, jersey type fabrics are stretchy (best for maternity styles) and will be quite generous and woven fabrics (such as cotton, satin, silk or polyesters) will be true to fit.
If you are unsure about a certain item, please email us at: admin@sweetlillymaternity.com.au
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| If an item does not fit, or I don't like the style, can I return it? |
Date Added:
2/2/2009
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Yes of course! We accept returns and exchanges. If you would like to exchange an item, simply return it to: PO Box 3192, Wamberal NSW 2260 within 14 days of purchase and fill out the accompanying Returns Form to advise us what you would like to exchange it for or whether you simply prefer a refund.
You will need to include your credit card details again as, due to security, we do not keep your credit payment details on file. Please note that $9.50 will be charged for shipping out your new purchase, unless you are providing an express post satchel for the new shipment.
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| Can I try before I buy? |
Date Added:
2/2/2009
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As we only trade online, we do not have showroom facilities - only office and warehouse premises. If you are particularly interested in any of the Lilly B range of maternity wear, check out the website www.LillyB.com.au for stockist details.
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| I have been notified that I have a credit at SLM. How do I redeem the credit? |
Date Added:
1/11/2009
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Simply log back into your SLM account and shop as usual. Upon checkout, our website will automatically update your new total, including your store credite.
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| How long does it take to have a made to measure Bridal Gown made by Lilly B? |
Date Added:
1/11/2009
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Approximately 7 - 10 working days, however, please call us as we can often 'rush through' any urgent orders.
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